What Employees Want

I mentioned in my first post back from hiatus that I'm in the new manager-training program at work. What I didn't mention is that I was also elected by the staff in my store to be their new union representative. This is a volunteer position and most of what I do is conflict resolution, which means the staff complains a lot about anything and everything that has nothing to do with the contract that we all have to sign in order to work there. If they would actually take the time to read the contract before coming to me with their nonsense, they would know that I can't do anything about 99% of their complaints.

Needless to say, not only do I have to explain the collective agreement to everyone, but I also have to tell them that their claims are not justifiable or worth the embarrassment. I wonder when they approach me if they have put any thought into the request they are about to hand me. I think not!!!

Anyway, I was sent to take a course to get my steward certificate to be on the negotiation committee for our new contract that takes effect this month. Afterwards, the head union steward told me to come up with five or more important negotiation items that the employees should receive in this new contract, so I did and he approved my suggestions. We then nominated one person in every department to speak to their staff and write down some suggestions that they wanted us to consider and possibly discuss when we sit down with the company to start negotiating terms. Well, as you can probably imagine, what they asked for was nowhere near realistic.

Check out this list:

1. A couple of sofas, a TV and an Xbox in the lunchroom

Right, so you guys can find other ways not to do your jobs? Not gonna happen.

2. A window in the lunchroom

FYI, our lunch room is in the middle of the store, so unless we tunnel through to the outside, this can't happen either.

3. A bigger men's bathroom

Seriously, guys? Exactly how many of you are in there at one time? Are 2 urinals and 2 stalls really not enough??

4. Three extra 5 minute smoke breaks

WTF? They already take smoke breaks whenever they h*ll they want without clocking out, so why even bother asking for this??

5. A Tim Horton’s coffee machine so we don't have to walk across the street to buy coffee

As if we can get an actual Tim Horton's coffee machine. WTF, people? How about you guys buy some Tim's coffee and brew it in the lunch room yourselves, idiots!

6. Weekends off

Sure, the customers can serve themselves on Saturday or Sunday. Genius idea, morons!

7. Casual Friday’s... no uniforms at all

The words "at all" were underlined 10 times, so I guess this one is really important. LOL

8. A choice between hairnets and hats, or no hairnets at all would be preferable.

We work with food, people. You guys seriously think this is going to be approved?

9. More heat in the store because it's really cold

Believe it or not, I actually agree with this one, but it won't happen. Wear more layers, people!!

10. Free shoes

Never going to happen. Besides, the free uniforms they give us are crap, so can you imagine what kind of shoes we'd get if they went for this idea?

11. Store closed on Sunday

Hahaha!! In case you guys forgot, the government decided stores should be open on Sunday's, not us.


- JB

Customer of the Week: Baguette Squeezing Lady

Do you guys remember Touchy Tart Lady?

Well, some woman came by the other day who could give TTL a run for her money. At first, I had no idea this woman was even there because I was busy concentrating on the cake I was decorating, but OWC (i.e. Older Woman Co-worker) spotted her and was quick to bring her to my attention.


OWC: (tugging like crazy on my uniform) JB! JB!

Me: (trying to shrug her off) What?! Would you stop pulling at me!

OWC: (still tugging at my uniform) Look at that woman over there!!

Me: (with what, the eyes in the back of my head?) OK, but please let go of me so I can turn around to see what you're talking about.

OL: (letting me go) LOOK AT HER!!!

Me: (a little direction would help) Where is she?

OWC: (pointing) There, at the bread wall.

Me: (turning my head to look) OMG, is squeezing the baguettes?!

OWC: Yes!! I’m going to yell at her.

Me: (grabbing her arm) No, calm down. You can’t just walk over there and start yelling at her.

OWC: But look at what she is doing to them!!

Me: (releasing her arm) I know, but yelling plus fingering pointing equals a trip to the office and a write up.

OWC: Well, I can’t just stand here and watch her ruin all the baguettes.

Then, before I could grab her arm again, OWC took off like a jackrabbit with its hind legs blazing. Naturally, that was my cue to go after her before she started in on Baguette Squeezing Lady and caused a big scene. OWC might be older than the rest of us, but when she sees someone doing something wrong she kind of loses it.

OWC: (making her way to BSL seconds before me) Mam, what on earth are you doing?

Me: (arriving just in time to interject) Hello, Mam. Can I hel...

OWC: (cutting me off) It's OK, JB, I can handle this.

Me: (that's what you think) OWC, can you please go back to watch the counter while I help this woman.

BSL: (looking at both of us, totally confused) Oh, no, I'm fine. I don't need any help.

OWC: Why are you squeezing all of the baguettes?

Me: (turning towards OWC, eyebrows raised) OWC, I really need you to go back to the cake counter, please.

OWC: (turning on her heel and walking away) Humph!

Me: (looking back at BSL) Sorry about that Mam, but you have been standing here for the past few minutes touching ever single baguette that we have, so that is why we came over her to see if you need help.

BSL: (acting like she wasn't doing anything wrong) So?

Me: (uh, seriously?) Mam, you have crushed the ends of almost all of them. How are we supposed to sell these now?

BSL: (getting worked up) Well, I’m a customer and I can squeeze however many I want until I find one I like!

Me: (what a frickin' nut job!) Mam, if you touch another baguette, I will be forced to call management.

BSL: (reaching for another baguette, with a smug look on her face) Is that so?

Me: (die!!!!) Mam...

BSL: (nothing, just squeezing the baguette she just grabbed)

Clearly, I wasn't going to get any where with BSL, so I made my way back to the cake counter where OWC was looking at me with eyes on the verge of falling right out of her head.

Me: Can you call the director, please? (if anyone could put BSL in her place, it was going to be him)

OWC: (nothing, just a mad dash for the phone)

A few minutes later I see the Director coming towards me, so I start walking back over to BSL (who's still squeezing baguettes) to meet up with him there.

Director: (approaching me and BSL) Is something wrong?

Me: Sir, this women insists she is within her rights to squeeze the baguettes until she finds one she likes.

Director: (looking BSL square in the eyes) Madame, do you intend to buy a baguette today?

BSL: (tilting her head to one side) Maybe?

Director: Well, Madame, in my store, if you touch it, you buy it. So, I suggest you take one now and be on your way, or find a store that will actually let you feel up all the baguettes you want.

Me: (OMG, did he just say that??!! "feel up"??!!)

BSL: (nothing, just glaring at the Director)

Director: (glaring right back at BSL) Are we clear, Madame, or shall I place all of the damaged baguettes in your cart and take you to the closest register to pay for them?

BSL: (hands on hips) I am a customer!!!

Director: (mimicking, i.e. hands on hips) My store, my rules, Madame.

BSL: (spinning her cart around to leave) I will never shop here again!!

Director: (relaxing his stance & smiling) Excellent! Good day, Madame.

BSL: (nothing, just furiously pushing her cart away from us)

Yes, good day, indeed, you baguette squeezing biatch!!

- JB